Frequently Asked Questions
If you have an additional question that is not answered below, please contact us using the link at the bottom of this page or alternatively get intouch on Facebook or Instagram using the links on the left of this page.
Do you ship worldwide?
Yes we ship worldwide everyday. Our sister company Perth Retro Gaming ships to the United States daily and many other parts of the world.
For small items we will ship using Australia Post, if you would like to receive your items quickly we have DHL and Fedex accounts that can reach other continents within 4 days.
Get in touch if you would like to discuss alternative shipping methods.
How much does shipping cost?
We offer flat rate tracked shipping across Australia for $8. Express is available for $12. If the item is thinner than 2 cm and will fit into a letter sized envelope we offer free untracked shipping.
Please contact us if you believe your item should qualify for free shipping.
We also can combine shipping with console purchases from our console and handheld store; Perth Retro Gaming. Please get in touch if you would like to combine shipping from both stores.
Do you offer customer support once I have received the product?
Yes, we have a quick and friendly, dedicated technical and customer support team. You can get in touch via Instagram or Facebook. We operate on AWST and aim to respond to your message within a few hours. Alternatively you can send us a message on email. Use the contact us page. We typically reply to emails within 24 hours.
Can I return my product if I change my mind?
Yes, we offer a flexible returns policy.
Please see the policy link at the footer of this page for the full details.
Where do you source your products from?
We get our products from all over the world, mainly UK and USA. We hand pick suppliers that we would like to work with, in order to bring to Australia the best in retro gaming parts. No more waiting for overseas parcels to arrive from a different continent. We stock them and ship from right here in Australia.