Shipping policy
Updated - 17 August 2023
Thank you for shopping at Retro Gaming Parts.
In order to serve our customers better, we have moved our warehouse to Victoria. All orders will now ship from this larger more efficient warehouse.
Domestic Shipping Rates
An estimate of the shipping charges will be displayed in your cart. The table below will give an indication of what your shipping cost is likely to be. These costs apply to all addresses in Australia.
Shipping charges are not final until the checkout page. This is because shipping charges for your order will be calculated based on weight and size of your items.
Parcels
All parcels receive tracking with Aus Post. Currently standard parcels are taking between 3 and 14 days to arrive depending upon your location. If you would like a quicker postage service, we offer an upgrade to Aus Post Express Parcel tracked shipping. This usually takes 1-2 days.
The times quoted are indicative to give an idea of the difference in service times. They are actual times we see for almost all the parcels that we send out on a daily basis. Occasionally there are parcels which take slightly longer than quoted.
Compensation is not included with Standard shipping. If you would like to include compensation please email us. The extra charge will be dependant upon the value you would like to insure. In the unfortunate event that the parcel goes missing which is not insured, your order will not be eligible for a replacement or refund.
Compensation up to $50 is included with Express shipping. If you would like to increase this, please email us. In the unfortunate event that the parcel goes missing, a refund up to $50 or the total value of the order (whichever is the lower) will be sent back to the original payment method once Aus Post have confirmed the parcel is missing. The claim process for Aus Post can take a few weeks. Please be patient whilst they conduct their checks and try to find or recover the parcel.
|
Rate |
|
Standard Parcel – Tracked Australia Post - No Compensation 3 - 14 Days |
Express Parcel – Tracked Australia Post - $50 Compensation 1 - 2 Days |
|
Parcel |
|
$9.70 |
$12.70 |
Tracking information
You will receive a tracking email once your order has been fulfilled containing your tracking number(s). You can track your items on the Australia Post website. www.australiapost.com.au
Same Day Shipping.
As part of our mission to provide excellent customer service to our customers, we ship the same day your order is received for all orders placed before 11am AEST.
All orders placed after 11am AEST will be packaged and shipped the next business day.
If there are any issues with your order and it will not be possible to ship it the same or next day, we will contact you via the email provided at the time of purchase.
Order Pickup
As the team at the warehouse has been subject to verbal abuse from collections we have had to suspend local pickup for this year whilst we look at alternative options. We thankyou for your understanding.
International Shipping Policy
We ship worldwide with Australia Post International Tracked. Australia Post is taking 2- 3 weeks for items to arrive. Shipping is handled by your countries national postal service once it has left Australia.
Shipping costs are
New Zealand A$16.00
Singapore A$23.00
USA A$21.00
Customs, Duties and Taxes
Retro Gaming Parts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Items returned by customs due to non payment of fees or duties will be refunded minus the shipping cost.